creo license unable to renew

[UP832325]

Hi there the following pics are the errors showing up while treying to renew my creo student licence. Please give me a solution for the following

[bdcoffin]

I'm having the same issue with my licence renewal but its not accepting my user id/pw i use to access my ptc account from the renewal screen. Hoping support gets to this quick. I'm going to submit an academic support ticket to get a new licence file. 

[Alex_Cazacu]

Hello,

Please reset your password if the account is not working:

https://www.ptc.com/appserver/common/account/password.jsp

Thanks,

Alex

[MartinHanak]

@Alex_Cazacu ,

I am almost sure user can login to PTC Support web successfully. I guess the problem is related to communication between Creo installation procedure and PTC server responsible for license generation.