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parametric.exe does not run after install

mjoe
1-Newbie

parametric.exe does not run after install

Help please. I have a Mac, bootcamp. My laptop should meet the system requirements. I've tried uninstall, reinstall a few times. I made sure the firewall, etc were disabled. I've added the graphic instruction text file. I've pretty much tried everything I can find on the internet and in these forums. Nothing works.

It appears my install was successful. The problem is I cannot run creo parametric, even in adminstrator mode. I get a user account control prompt asking if I want to allow the following program from an unkown publisher to make changes to the computer. Program name: parametric.exe, Publisher Unknown and file origin Hard drive on this computer. I click on Yes and the circular swirl appears as though something is going to happen. After a few seconds it just disappears and nothing happens.

What do I need to do as I have a school assignment due in a few days!

1 ACCEPTED SOLUTION

Accepted Solutions
MarkCheli
6-Contributor
(To:mjoe)

Hi Michael,

Can you please submit a support request via the link below?

http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

This will allow us to reach out to you more directly and get this fixed ASAP. Let me know if you have any questions!

View solution in original post

1 REPLY 1
MarkCheli
6-Contributor
(To:mjoe)

Hi Michael,

Can you please submit a support request via the link below?

http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

This will allow us to reach out to you more directly and get this fixed ASAP. Let me know if you have any questions!