problem with renewal the license

[RK_9681667]

after i install the software, i need to renewal the license. I use my account and it is written that "hardware is not valid". what should i do?

[VladimirN · Accepted solution]

Similar problem before:

• "Academic License expired": https://community.ptc.com/t5/PTC-Education-Forum/Academic-License-expired/td-p/657589
• "Invalid host ID": https://community.ptc.com/t5/System-Administration/invalid-host-ID/td-p/498436