quality agent issues

[ER_8757886]

After I install creo 6.0 on my desktop, i get an error saying that "the version is shutting down because it could not run the quality agent", however both the installer and quality agent were downloaded

[MartinHanak]

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@ER_8757886 wrote:
After I install creo 6.0 on my desktop, i get an error saying that "the version is shutting down because it could not run the quality agent", however both the installer and quality agent were downloaded

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Hi,

try following:

• uninstall PTC Quality agent
• reboot PC
• install PTC Quality agent using <INSTALL_PACKAGE>\install\addon\qualityagent_64.msi