I purchased a permanent academic licence for MathCad Prime 3.1 in late 2016. I have had to replace the HDD on my computer and have re-installed Mathcad Prime 3.1 using the DVD which came with my order and Mathcad is working in express mode right now. However, I cannot access the flexnet software (insufficient privileges) required to install my licence and restore full functionality as I do not have a current support contract. This does not seem right to me as I was told that I had a permanent licence for Prime 3.1 when I bought it. I am attaching my latest licence file from PTC if this helps.
Any assistance would be appreciated.
Since you have brought the license from PTC Sales, than I believe you have a license file to run the software. If that's true than you just need to get the host id updated for the new machine.
My suggestion: Open a case with PTC LM and request them to move your license to new host id(Mac Id) - Refer step 3 in the below listed article and choose option #Log a Case :
I hope the above details help.
Thanks for the response. I will try what you have suggested and let you know how It goes.
I am able to request and obtain a licence as you describe. However, I think I need to re-install the flexnet software, and I cannot download now because I do not have an active service contract. I tried to contact PTC sales without success. Any ideas on how to proceed?