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Need to re-install mathcad 3.1 on my computer

Granite
Granite

Need to re-install mathcad 3.1 on my computer

Hello,

I purchased a permanent academic licence for MathCad Prime 3.1 in late 2016.  I have had to replace the HDD on my computer and have re-installed Mathcad Prime 3.1 using the DVD which came with my order and Mathcad is working in express mode right now.  However, I cannot access the flexnet software (insufficient privileges) required to install my licence and restore full functionality as I do not have a current support contract.  This does not seem right to me as I was told that I had a permanent licence for Prime 3.1 when I bought it.  I am attaching my latest licence file from PTC if this helps.  

 

Any assistance would be appreciated.  

 

Mike O'Neill

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