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Activation Request Code Help

LA
1-Newbie
1-Newbie
‎Apr 13, 2011 02:06 AM
‎Apr 13, 2011 02:06 AM

Activation Request Code Help

I bought a new computer recently. And have a single user version of Mathcad 13 (legitimate copy bought through Newegg for $1200).

When I tried to install it on my computer, everything installs ok. However, when I attempt to open the program nothing happens. I've contacted support and they tell me that version 13 is no longer supported and that they are unable to send me a license file without the "Activation Request Code." Which I'm told is supposed to automatically appear when I attempt to open the program.

But, nothing happens! I'm at my wits end. If anyone can advise, I'd greatly appreciate it!

Thanks!

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2 REPLIES 2
YujiMatsumoto
1-Newbie
1-Newbie
(To:LA)
‎Apr 13, 2011 05:59 PM
‎Apr 13, 2011 05:59 PM

I had same problem on Windows 7 Home Premium editon PC.

I bought another PC and installed Mathcad13 on Windows7 Professional (virtual XP mode) .

Activation was automatically performed successfully.

But, I want to use without XP mode!!!!

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MikeArmstrong
5-Regular Member
5-Regular Member
(To:LA)
‎Apr 20, 2011 02:22 AM
‎Apr 20, 2011 02:22 AM

I take it you have contacted the Mathcad license and Install team?

-.

Mike

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