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BUG REPORT

SOLVED

Re: BUG REPORT


@CuzImInside wrote:

No chance, they don't want to (look at the screenshot) ...

 


Correct, thats PTC typical. The Case article

https://www.ptc.com/en/support/article?n=CS225575

they point you to, refers to

http://support.ptc.com/support/mathcad_su_policy.htm

where the first sentence reads

"It is our goal to provide you with all the tools you need to make the most out of your investment in Mathcad."

 

That's an example of a very special kind of humour (or chutzpah).

Guess this only applies to the old, perpetual licenses which they don't sell any more.

With the new time limited rental licenses customers are under maintenance automatically, I guess, and so are entitled to report bugs. The effect at the end of course would be the very same - a non-bug-fixed piece of ... software.

So you may see it that way: PTC saves you the time to formulate and turn in the bug report. That way you have more  time  to make the most out of your investment...

Re: BUG REPORT


@LucMeekes wrote:

That is very much in line with common experience on this forum.

Any decent software (developing and selling) company should be happy (and generally is) to learn from anyone if there is a bug in their software.


PTC sees a bug report as a feature request the customer of course has to pay for (not for implementing, for reporting) 😞

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