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Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

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Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

January 12, 2016:  I now have Mathcad 15, version 045 on two different home machines. One machine is running a temporary trial version so as not to mess with licensing issues. I have previously reported this problem: Cannot do a copy of a surface plot or a print of a surface plot without getting a blue screen message "SYSTEM SERVICE EXCEPTION (win32kbase.sys)". This happens on two different computers, both running windows 10. It began to be a problem about a month ago. I notice that version 045 only mentions windows 8 as compatible. Two different machines running the same level of Mathcad 15 version 045 and also running the same version of windows 10. Neither machine can print surface or vector plots nor can those plots be copied from the work page without getting the major blue screen crash. I propose that this is a software problem in Mathcad and not in Windows 10?? In other words, the people who build Windows 10 at Microsoft are not likely to change their software unless Mathcad can convince them to give it a try. HELP!!!  jerrybayles2013@outlook.com

23 REPLIES 23

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

It works fine in Win 7. Have you tried more then one printer? Although since you can't copy either, that's probably not going to help.

As an aside, it's not a good idea to put your email address in a public post. Some less than savory people have web crawlers that look for email addresses on the web so that they can then spam them or send them phishing emails.

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi,

I updated from Windows 7 to Windows 10 last week before the deadline and now have the same problems, no surface plots and I get a blue screen of death when trying to print a Mathcad.file with surface plots.  Everything worked just fine in Windows 7.

About Mathcad gives me the following: Mathcad 15.0 (M005 [MC15_M005_20101105])

Using an older (purchased Oct 2010) Dell Studio XPS 8100 with AMD Radion HD 5700 Series display adapter.

I don't know if it is related to the display driver with Win10.  Looking at Windows Device Manager and the AMD Radeon properties, I see that the drivers were updated on the day that I updated to Win10.

Anyone got any ideas of how to fix the problem other than reverting back to Windows 7?

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Download and install the latest version of Mathcad 15: Thank You for Your Interest in PTC Mathcad 15 | PTC

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi Richard,

From your link, I updated to Mathcad ver045 and that solved the problem of not being able to see the plots.  I can now see them. Thank you!

Unfortunately, I still have the problem where I get a blue screen of death (BSOD) when printing in Win10.  I have used the mcad file I'm trying to print many times in Win7 for printing antenna pattern analysis.  Again, no problem when printing in Win7 to Adobe Acrobat pdf printer or an HP Officejet Pro 8620.

The file has some text, calculations, a figure, X-Y plots up to page 7.  On page 7 is a contour plot.  I can print everything on all pages before page 7.  When I try printing page 7 or any of the other pages with contour or surface plots, I get the BSOD and the computer reboots.

I tried printing to the following with the BSOD results:

Adobe Acrobat pdf

Microsoft print to pdf

Officejet 8620

I also tried the Microsoft XPS document writer.  It does not give me the BSOD but creates an empty (0kbyte) file.

Any other suggestions?

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi.

Do you try to save it as rtf document? After that, can open it with microsoft word.

Best regards.

Alvaro.

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi Alvaro,

Thank you for your suggestion.  I have been able to save my Mathcad file to an rtf document and all of the plots (including contour and surface) are saved on the rtf file.  When I opened the rtf file using Microsoft Word 2010, I found that the areas, with hidden Mathcad computations, create a large text box that covers some of the other text or figures in the document.  I had to go through the document and delete these text boxes to be able to read the document without visual obstructions.  Your method works but it requires me to do a lot of clean up.

I also tried saving as an html file.  That also works and does not create any overlaying text  boxes or other obstructions where the hidden Mathcad computations are located.  I usually print the contents of the Mathcad file to a PDF file and send to our customers.  I can print the html file to PDF but the page lengths are different than the page length in my original Mathcad file and some of the plots get split onto two pages.  Now I have to find out how to fix the page lengths.

I hope Microsoft makes some updates or someone comes up with a fix for printing from Mathcad 15.  Thanks again for your help,

Tom

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi Thomas.

It's amazing how many resources can be involved in the natural task of frustrate user by the side of the software.

Try this: In mathcad select all with Ctrl-A, copy and paste special into excel,as bmp, or better, as metafile graphics. Trim the image in excel only by the with, and adjust page margins to something that can coincide with  the mathcad page breaks.

With some kind of luck can use the same excel file as template for print mathcad with 3D plots.

Also, maybe you can hide the actual plot into an area, and paste it in the mathcad document as image.

Best regards.

Alvaro.

PD: 3D plots are quite rare. You can drag and drop an entire region inside it, and preserve the information inside the plot.

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Hi Alvaro,

That is another good suggestion but I wouldn't have any luck if I didn't have bad luck.  When I did the Ctrl-A in Mathcad, i got the infamous blue screen of death (BSOD).   As my wife would say, "un paso hacia adelante, y dos hacia atras.

Thanks again for your help,

Tom

Re: Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Thomas Greenling wrote:

... When I did the Ctrl-A in Mathcad, i got the infamous blue screen of death (BSOD)...

Did you try to reinstall Windows OS?