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Lost CD?

Re: Lost CD?

If you have a licensing issue you can get support.

Contact Customer support via http://www.ptc.com/support/mathcad and click on the tab for Single User, then Mathcad Single User and Student Call Logger (Licensing and Installation) . It brings you to this page http://www.ptc.com/appserver/cs/mathcad_logger/options.jsp

Someone will get back to you.


Mona

Re: Lost CD?

Thanks, Mona - I found that but it says my 30 days are up. (I had some really bad luck with installation and computer crashes that ate up my 30 days of support). I should have googled MathCad support before buying. (I used to be a faithful MathCad user and was trying to get back into it) With some googling, I just now found this:

"I have used this product for many years. The original company Mathsoft (good company) was purchased by PTC (bad company). This single user license can only be used on one computer. If your computer breaks or you decide to get a new one, you have to buy the software again. Single user license will no longer exist after version 14. PTC technical service is almost nonexistant. You will very likely not be able to install this software on your computer: to get the software to install you will likely have to contact technical service so they can give you the secret info for installation to be successful..."

This is a very unusual arrangement for a scientific software company, not differentiating between Customer Support and Technical Support.

Re: Lost CD?

If your computer breaks or you decide to get a new one, you have to buy the software again.

Don't believe everything you read on the web. This is completely untrue.

And Mona is correct. After 30 days the one thing you can get support for is licensing, so if PTC sees a lost CD as a licensing issue you might be in luck.

Re: Lost CD?

In addtion, if you upgrade to Mathcad 15, the price includes a year of maintenance, which means technical support and any maintenance (service) releases during the year. We are trying to provide technical support to all users.

Mona

Re: Lost CD?

Nonsense -

I bought Mathcad 14 as a personal purchase (not student) so paid through the nose, and didn't take out maintenance. I upgraded to Windows 7 (on the same PC as the original install) and tried to get Mathcad re-activated. No go. After failing to get any response from PTC to getting re-activated, I finally took the plunge and I have moved to Mathematica.

Companies like PTC deserve to go the wall for their lousy customer support. It should be illegal for companies to hold back on legitimate purchasers of licenses.

Re: Lost CD?

Martin Kearney wrote:

Nonsense -

Not nonsense. PTC can be a major pain in the ass to deal with, and exceedingly slow in responding, but you are the only person that has posted in the Mathcad forums that has said they didn't eventually get reactivated. I notice that you didn't say they refused, but only that they didn't respond. If you had tried harder (not that you should have to!!!) I expect you would eventually have got a new activation.

Of course, being Windows 7 Mathcad may not have worked anyway....

Re: Lost CD?

Richard Jackson wrote:

Not nonsense. PTC can be a major pain in the *** to deal with,

Oh great! These forums have Nanny Ware installed. The *** is not what I wrote!

Re: Lost CD?

1. I've seen the trial version work on Windows 7.

2. It's folk like you, who respond to a user's bad experience as if it were their fault, who make companies like PTC get away with such a poor service. Try harder? I followed the customer services path fully - so I should try harder because PTC aren't upto it? And I maybe the only who has posted who hasn't been re-activated, but I know of many who have gave up on Mathcad because of PTC.

3. So, again, your claims are nonsense.

Re: Lost CD?

For licensing issues go to http://www.ptc.com/support/mathcad and click on Mathcad Single User and Student Call Logger (Licensing and Installation).

Someone should help you.

Mona

Re: Lost CD?

Martin Kearney wrote:

1. I've seen the trial version work on Windows 7.

I didn't say it wouldn't work. I said it might not. some have got it to work, others haven't.

2. It's folk like you, who respond to a user's bad experience as if it were their fault, who make companies like PTC get away with such a poor service.

Where did I say it was your fault? I merely pointed out the truth: you never got to the point where they actually said "no". And, further, that had you pursued it you would probably have eventually got the activation. Those are just facts. Possibly not ones you like, but facts nevertheless.

Try harder? I followed the customer services path fully - so I should try harder because PTC aren't upto it?

No. A point I in fact made before you did. To quote: "If you had tried harder (not that you should have to!!!)". The fact that you shouldn't have to try harder doesn't change the reality though. PTC's support sucks, and sometimes the only way to get anything is to beat at it. If you chose not to beat at it that is your prerogative, but that doesn't mean that the new activation was not available, only that you didn't beat on the door hard enough to get it.

3. So, again, your claims are nonsense.

No. You can get a reactivation if you change to a new PC. That is a fact. It may be painful to do so, but it is possible.

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