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Lost Help File in Mathcad 15

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Amethyst

Lost Help File in Mathcad 15

I had to reinstall Mathcad 15.  Now it cannot find the help files for either M045 or M050.

Any help is appreciated.  This is the error message I get when I click on Help>Mathcad Help or I press F1.

Capture.JPG

 

 

 

 

Reg Curry

Reg
1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Lost Help File in Mathcad 15

PTC has gotten a lot of flak for changing the licensing; but it's been pointed out that other vendors (Microsoft) are now "renting" you the software.  If PTC were putting out useful new editions annually there would probably be fewer complaints.  Note that there have been desertions (Alan Jackson one of the most prominent recent ones), so you are not alone.  (I would like to be able to continue running both 15 and Prime, but the "retired" annual fee is too large for me to justify.

 

Turns out that Express can be pretty powerful; it will challenge you to figure out work-arounds.  Luc Meekes has published a document with many of them, although I can't locate my copy right now.  Express will save a file, but if you open a file with "priviledged" features don't resave it--you'll lose all the advanced stuff that you could see in the original file as Express recomputes.

 

There is a lot of discussion here about alternatives, spend a little time browsing.

 

And, good luck!

View solution in original post

14 REPLIES 14
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Re: Lost Help File in Mathcad 15

"Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

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Re: Lost Help File in Mathcad 15

This is the most convoluted procedure I have ever encountered.  I don't want a new account.  I don't want to upgrade my account.  I just want my paid for Student Mathcad 15 to run permanently on my PC that I upgraded to Windows 10 Pro 64 bit.  If I follow the endless links in the link you provided, I get to a page that seems to be for licensing.  When I give it my product code it opens a page with most of my information.  However, THIS PAGE DOES NOT WORK!!!  It needs some Host ID; I have no idea what that is.  When I click on the Host ID blue link, I get an error message in my browser.  So, I am stuck with a temporary license that is of no use to me considering I paid for my copy of Mathcad 15 (student edition) and I have the product code.

 

If you could provide a little more direction; that would be helpful.  Otherwise, I have a useless copy of Mathcad, for which I paid.

Dr. J. Regnald Curry

Reg
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Re: Lost Help File in Mathcad 15

Thanks for the attempt; however, the links don't work. See detailed
response on the forum.

Dr. J. Regnald Curry
Reg
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Re: Lost Help File in Mathcad 15

PTC has moved from a paid permanent license to annual licenses (AKA rental agreements.)  I'm not sure how that's going to affect what you're trying to do.  Any time I've changed computers (once) I've had to release the license on the old computer before I could get a license on the new one.  (My licenses at home were tied to my job; since I've retired I've lost version 15 altogether, and am constrained to Express most of the time.

 

There may be someone in PTC support who can help you, but all of us in the user's forum can only offer suggestions and commiseration.

 

Good luck!

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Re: Lost Help File in Mathcad 15

Thanks, but I consider this a bait and switch. If this does not get resolved soon I am going to transition to Smath and report PTC to the FTC. I am trying to develop some Monte Carlo simulations so the express version is not much help. Also, the express version doesn't save worksheets as I recall. It's really too bad that Mathsoft sold MATHCAD to PTC. I don't know why anyone would now purchase a PTC product. When I pay for a product I expect to get the product and not have the company renege. A product is only as good as its support.

Reg Curry, from my iPad Pro 12.9-inch
“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” Mark Twain

Reg
Highlighted

Re: Lost Help File in Mathcad 15

PTC has gotten a lot of flak for changing the licensing; but it's been pointed out that other vendors (Microsoft) are now "renting" you the software.  If PTC were putting out useful new editions annually there would probably be fewer complaints.  Note that there have been desertions (Alan Jackson one of the most prominent recent ones), so you are not alone.  (I would like to be able to continue running both 15 and Prime, but the "retired" annual fee is too large for me to justify.

 

Turns out that Express can be pretty powerful; it will challenge you to figure out work-arounds.  Luc Meekes has published a document with many of them, although I can't locate my copy right now.  Express will save a file, but if you open a file with "priviledged" features don't resave it--you'll lose all the advanced stuff that you could see in the original file as Express recomputes.

 

There is a lot of discussion here about alternatives, spend a little time browsing.

 

And, good luck!

View solution in original post

Re: Lost Help File in Mathcad 15

Thanks much.

Reg
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Re: Lost Help File in Mathcad 15

If you want to take Prime Express to the max:

https://community.ptc.com/t5/PTC-Mathcad/Prime-Express-A-joke/m-p/604216

This implements many, not all, of the statistical functions.

 

Success!
Luc

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Re: Lost Help File in Mathcad 15

Thanks Luc.

I have received a license.dat file from PTC; however, when I install that, Mathcad 15 shows no product code or licensed user name.  There are also no help files.  The installation closes with an instruction of where the help files are located with a caution to read "Read This First" document; however, there is no such document at that location.  So it looks like I still don't have a full permanent installation.  I have sent an email to various PTC support teams.  We will see.

 

I appreciate the work you have done for Prime Express.  If PTC cannot resolve my issue.  I will try the Prime Express route.

Is there a way to disable the premium function at the beginning so I don't save any sheets requiring the full Prime version?

 

Thanks again.

Reg Curry

Reg
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