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Mathcad 15 donot work

ptc-5087560
1-Newbie

Mathcad 15 donot work

I can use Mathcad 15 before. However, it cannot work now anymore. I tried to log the event of the application, you can see it below:

Something is wrong with mathcad.exe and KERNELBASE.dll.

Can anyone help me to figure it out?

11123xe.png

Log Name: Application

Source: Application Error

Date: 11/14/2013 2:27:36 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: CNA0222594.am.dhcp.ti.com

Description:

Faulting application name: mathcad.exe, version: 14.1.2.516, time stamp: 0x508b1641

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116

Exception code: 0xe06d7363

Fault offset: 0x0000c41f

Faulting process id: 0x1b04

Faulting application start time: 0x01cee177f3701924

Faulting application path: C:\Program Files (x86)\Mathcad\Mathcad 15\mathcad.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 32a0bb94-4d6b-11e3-9ff0-e0db55e33346

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2013-11-14T20:27:36.000000000Z" />

<EventRecordID>38833</EventRecordID>

<Channel>Application</Channel>

<Computer>CNA0222594.am.dhcp.ti.com</Computer>

<Security />

</System>

<EventData>

<Data>mathcad.exe</Data>

<Data>14.1.2.516</Data>

<Data>508b1641</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.1.7601.18229</Data>

<Data>51fb1116</Data>

<Data>e06d7363</Data>

<Data>0000c41f</Data>

<Data>1b04</Data>

<Data>01cee177f3701924</Data>

<Data>C:\Program Files (x86)\Mathcad\Mathcad 15\mathcad.exe</Data>

<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

<Data>32a0bb94-4d6b-11e3-9ff0-e0db55e33346</Data>

</EventData>

</Event>

1 REPLY 1

Had the same issue.

You need to download msxml 4.0 sp3:

http://www.microsoft.com/en-us/download/details.aspx?id=15697

After installing the error was gone and mathlab started.

Solution was found after reading the installation guide I stumbled on while looking for updates.

Hope this solves it for you as well.

Jeroen

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