cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Mathcad Collaboratory User Forums Are Up!

Newbie

Mathcad Collaboratory User Forums Are Up!

The Mathcad Collaboratory User Forums at http://collab.mathsoft.com/~mathcad2000 are back up.
17 REPLIES 17

I need help with Mathcad license file

Mona Zeftel, can you tell me who to call to get some help installing MathCAD on my laptop? Honestly, I have never seen a software company that's so hard to deal with. PTC's web site support links and phone numbers are almost all disconnected or non-functional.

Re: Mathcad Collaboratory User Forums Are Down

"Mona Zeftel" wrote:

The Mathcad Collaboratory User Forums at http://collab.mathsoft.com/~mathcad2000 are currently down because the underlying webboard software is not working. The help desk here is fixing it. We apologize for any inconvenience and hope to have them back up and running as soon as possible.

Reply to Russ Howell

Russ, I apologize for not checking these forums until now, so I didn't see your post earlier. I don't know which version of Mathcad you have or which Operating System. Some users have been having problems installing on Win 7, but others have not. If you read through these forums, you will see some suggestions for installing on Win 7, if that is your issue. You need to be an administrator on your computer. You need to uninstall first. Contact PTC customer support at one of these numbers depending where you live, http://www.ptc.com/support/mathcad_contacts.htm I have heard from other users that as soon as they reach someone, they do get installation help. Mona Zeftel

Re: Mathcad Collaboratory User Forums Are Down

"Mona Zeftel" wrote:

The Mathcad Collaboratory User Forums at http://collab.mathsoft.com/~mathcad2000 are currently down because the underlying webboard software is not working. The help desk here is fixing it. We apologize for any inconvenience and hope to have them back up and running as soon as possible.

Re: Mathcad Collaboratory User Forums Are Down

Mona Is there anything actually being done, or has the person/people responsible given up? It's got to the point where I am now getting private emails asking me if I know what is happening. Richard

Re: Mathcad Collaboratory User Forums Are Down

Richard, Stuart and others, No one has given up on the Mathcad Collab User Forums. The WebBoard software is not working, and the internal help desk is trying to restore it. Mona Zeftel

Re: Mathcad Collaboratory User Forums Are Down

"Mona Zeftel" wrote:

Richard, Stuart and others, No one has given up on the Mathcad Collab User Forums. The WebBoard software is not working, and the internal help desk is trying to restore it. Mona Zeftel

Re: Mathcad Collaboratory User Forums Are Down

[/quote] I, too, am looking forward to the day this is fixed. Just yesterday I went looking for some information (that used to be) posted there. I don't know about anyone else, but this site runs abysmally slow whenever I try to access it. Even if there were equal content (which there isn't) I wouldn't want to come here regularly for info. - Guy[/quote] Second that! ~R~

Re: Mathcad Collaboratory User Forums Are Down

"Mona Zeftel" wrote:

The Mathcad Collaboratory User Forums at http://collab.mathsoft.com/~mathcad2000 are currently down because the underlying webboard software is not working. The help desk here is fixing it. We apologize for any inconvenience and hope to have them back up and running as soon as possible. Mona Zeftel Mathcad Senior Technical Consultant

Announcements