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Mathcad Prime 2.0 Program Error

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Mathcad Prime 2.0 Program Error

Hello Everyone when i try to write someting on mathcad prime i always recieve a message like this: "An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120331_182523.log for more information. Prime will attempt to save any modified files and close. Please restart the application." Please help me thanks...

31 REPLIES 31
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Re: Mathcad Prime 2.0 Program Error

What Windows OS are you using? Try to report about your issue here: "Mathcad Installation & Licensing Support Center".

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Re: Mathcad Prime 2.0 Program Error

I'm using Original Windows 7 Home Premium x64

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Re: Mathcad Prime 2.0 Program Error

Do you have installed Mathcad Prime 2.0 64-bit?

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Re: Mathcad Prime 2.0 Program Error

Yes i installed Mathcad Prime 2.0 x64. I recieved same message in Mathcad Prime 1.0. I tried uninstall and install again and i tried the format Windows 7 and i tried to install and run Mathcad Prime on my father's pc but everytime i recieved same message. Installation was succesfull i didn't recieve any error message but when i write something in Matcad Prime i recieve that error message

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Re: Mathcad Prime 2.0 Program Error

Mathcad Prime 2.0 requires Microsoft .NET Framework 4.0 or later. Check on your Windows 7 whether the application Microsoft .NET Framework 4.0 is enabled?

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Re: Mathcad Prime 2.0 Program Error

jhgjh kjhkjh wrote:

..."An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120331_182523.log for more information...

Did you send this log to PTC's technical support?

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Re: Mathcad Prime 2.0 Program Error

No i didn't send any log file how can i send it?

And i installed Microsoft .NET Framework 4.0 but you said enabled? How can i enable it?

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Re: Mathcad Prime 2.0 Program Error

jhgjh kjhkjh wrote:

No i didn't send any log file how can i send it?

"Mathcad Installation & Licensing Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

jhgjh kjhkjh wrote:

...And i installed Microsoft .NET Framework 4.0 but you said enabled? How can i enable it?

Through Control Panel --> Programs --> Turn Windows features on or off.

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Re: Mathcad Prime 2.0 Program Error

VladimirN. there was something that caught my attention program is opening normally and running normally until i write "x:=". for example i write "1+2=" program gives me the answer "3" but if write "x:=1" it crashes.

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Re: Mathcad Prime 2.0 Program Error

Could you attach this example to the message?

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Re: Mathcad Prime 2.0 Program Error

error 1.jpg

This is first step everything is ok but if i wirte a number it crashes

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Re: Mathcad Prime 2.0 Program Error

error2.jpg

this is the second image of error. when i click "OKEY" it asks me "do you want to save the changes you made to Untitled?" if i click "cancel" program turn back to work sheet and i can continue to working until i write a new variable. For example if i write y:=3 it crashes again

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Re: Mathcad Prime 2.0 Program Error

I found the log file and open it. It says something like this in the log file "File location : C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120403_115743.log"

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Re: Mathcad Prime 2.0 Program Error

Can you post the log file and your Mathcad worksheet? Go to the file location you wrote above, and then post the log file.

Which language version of Mathcad Prime 2.0 are you using?

Thanks,


Mona

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Re: Mathcad Prime 2.0 Program Error

Writing this in the log file "File location : C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120403_115743.log" i'm using english mathcad prime 2.0 and windows 7 home premium x64 Turkish

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Re: Mathcad Prime 2.0 Program Error

Merhaba, Mathcad le ilgili bahsettiğiniz sorun bende de oluyor. Siz bir çözüm bulabildinizmi?

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Re: Mathcad Prime 2.0 Program Error

evet denetim masasi bolgesel ayarlarda tum ayarlar ABD ye gore ayarlandiginda problem kalmiyor takildiginiz yer olursa burdan cevaplarim tekrar

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Re: Mathcad Prime 2.0 Program Error

Kaç gündür bununla uğraşıyordum. Evet söylediğin gibi bölgesel ayarlardan dili İngilizce (ABD) yapınca sorun düzeldi. Çok teşekkür ederim.

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Re: Mathcad Prime 2.0 Program Error

Hasan and Jhghh,

Are both of you up and running with Mathcad now?

Regards,

Mona

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Re: Mathcad Prime 2.0 Program Error

Yes, there is no problem now. Thanks.

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Re: Mathcad Prime 2.0 Program Error

And how do you solved this problem?

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Re: Mathcad Prime 2.0 Program Error

It's very easy. I changed language from "Regional and language options". It will be English(ABD).

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Re: Mathcad Prime 2.0 Program Error

Thanks for this tip.

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Re: Mathcad Prime 2.0 Program Error

So there is an issue that requires you to change the language settings?

One of my users is getting this issue " whenever i try to modify texts or copy things from other programs to mathcad prime".

Any ideas? ThanksInline image 1

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Re: Mathcad Prime 2.0 Program Error

mathcad.JPG

If take this mesage, you must change "Regional and language options" in Windows. It will be English(ABD).

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Re: Mathcad Prime 2.0 Program Error

In the Windows regions and settings it is set to English (United States). Which options need to be changed, there is no setting for English (ABD). This is a US English install.

Thanks,

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Re: Mathcad Prime 2.0 Program Error

1.JPG

3.JPG

2.JPG

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Re: Mathcad Prime 2.0 Program Error

I understand what you're saying. Seeing as my user gets this error when the language is set to English (US) is it a bug in the program that needs addressing?

Can we get a MathCAD tech to chime in and confirm?

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Re: Mathcad Prime 2.0 Program Error

Chad Erato wrote:

I understand what you're saying. Seeing as my user gets this error when the language is set to English (US) is it a bug in the program that needs addressing?

Can we get a MathCAD tech to chime in and confirm?

Hi Chad,

Try to contact with PTC's tech support by using "Mathcad Support Center":

http://www.ptc.com/support/mathcad_supportCenter.htm

http://blogs.ptc.com/2011/09/22/how-to-use-the-brand-new-online-mathcad-support-center/

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