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Problem with Mathcad Prime 3.0. Help!

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Newbie

Problem with Mathcad Prime 3.0. Help!

I have a problem with PTC Mathcad Prime 3.0

It wont open at all.

It comes with the error: "An Unhandled exception occurred on the dispatcher thread. See C:\Programdata\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20151021_135622.log for more information. Prime will attempt to save any modified files and close. Please restart the application."

I have tried to reinstall it and of cause restarted the application. Nothing works. I've looked on the internet, but couldn't find any solution to the problem.

Please help, need the program for Gym.

10 REPLIES 10
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Re: Problem with Mathcad Prime 3.0. Help!

Have you tried turning off multithreading?

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Re: Problem with Mathcad Prime 3.0. Help!

To turn off "Multithreading":

1. Go to "Calculation" tab --> "Calculation Options" button.

2. Click on the "Multithreading" button.

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Re: Problem with Mathcad Prime 3.0. Help!

Where do I find this?

Because I can't open Mathcad at all?

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Re: Problem with Mathcad Prime 3.0. Help!

Under the calculation tab.

Mike

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Re: Problem with Mathcad Prime 3.0. Help!

I can't open mathcad to do that.

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Re: Problem with Mathcad Prime 3.0. Help!

Windows OS?

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Re: Problem with Mathcad Prime 3.0. Help!

Are you contacted with PTC's technical support? Link for "Mathcad Support Center": Mathcad Support Center

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Re: Problem with Mathcad Prime 3.0. Help!

For some reason i can't contact the PTC support.

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Re: Problem with Mathcad Prime 3.0. Help!

Just FYI ... in Czech Republic, end customers cannot open Case at PTC. Only VARs can do it.

Maybe you can contact PTC Support via phone.

MH


Martin Hanák
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Re: Problem with Mathcad Prime 3.0. Help!

Morten,

you can uninstall Mathcad Prime 3.0 and install Mathcad Prime 3.1. I am not sure if it helps, but you can do it .

MH


Martin Hanák
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