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Problem with starting Mathcad Prime

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Newbie

Problem with starting Mathcad Prime

I have a problem with staring Mathcad.

When I am trying to start Mathcad this message appears:

unnamed.png

Can anyone help me fix this problem?

6 REPLIES 6
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Re: Problem with starting Mathcad Prime

Have you tried re-installing?

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Re: Problem with starting Mathcad Prime

Yes, I have re-installed four times and nothing changes

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Re: Problem with starting Mathcad Prime

The same problem came up here a few times with Prime 1 and especially Prime 2.

E.g.: http://communities.ptc.com/thread/37826

or http://communities.ptc.com/thread/41349

As far as I am aware there was no general solution posted. In one thread it is suggested to change the Languange - nor sure if this would help.

If the problem persist after a reinstallation, I would contact PTC support.

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Re: Problem with starting Mathcad Prime

Changing language didn't help

Re: Problem with starting Mathcad Prime

Руслан Нурмухаметов wrote:

Changing language didn't help

So you should contact PTC support.

Even if not under maintainance I guess you will get support for installation problems with the Express version.

http://www.ptc.com/support/mathcad_supportCenterOpt.htm

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Re: Problem with starting Mathcad Prime

What Windows OS are you using? Try to install the following Microsoft components:

  • Microsoft .NET Framework 4.0;
  • MSXML 4.0 SP2.
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