I replaced the C: drive on my computer that had Mathcad 14 as a single user license. I am past the 30 day support period and don't know how to get a license file with the new Volume Serial Number which was assigned to the new hard drive. I don't see any way for me to contact PTC with this request. When I had to do this in 2008, I just called 781-370-5205 and the license file was quickly and easily sent to me.
Does anybody have a suggestion on how to get in contact with someone at PTC when they don't want you contacting them?
I forgot to mention that I also tried using Mathcad Single User & Student Licenses from the PTC website to request a license, but it says I have an invalid product code. Its the same product code that was on the other C: drive before it was removed. It was also good enough for the software to install.
Am I supposed to somehow let them know that the software is removed from the other drive before I can use this website for getting a new license file without being told I have an invalid product code.