cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Access to old PTC support tickets

Highlighted
Level 12

Access to old PTC support tickets

I was trying to look at some old cases of mine.  When I clicked on the link I get Access Denied.  It says: "Error: You do not have access to view case xxxxxxx.  Please try different case number below."  This particular case # is 3370950.  Why can I not see old cases of tickets I opened?

 

ptc_old_case_access.jpg

1 REPLY

Re: Access to old PTC support tickets

Hello @STEVEG the case number you cited is invalid. Case numbers start with 1, please double-check the number for your case and try again.