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Alert Article Not Available In English

TomU
23-Emerald IV

Alert Article Not Available In English

An alert was posted on the support site today, but the article link is not available in English.  Seems odd that the alert would be available in English but the article not.

 

TomU_0-1722960082459.png

TomU_1-1722960114571.png

https://www.ptc.com/en/support/article/CS423168

TomU_2-1722960141163.png

ACCEPTED SOLUTION

Accepted Solutions
RomainGarcia
15-Moonstone
(To:TomU)

Hi @TomU and @PeterCase ,

 

I fixed the article having an incorrect metadata within the English version. The article is now available for customers having an active maintenance.

 

Thanks a lot @TomU for pointing that to us!

 

Romain

View solution in original post

3 REPLIES 3
PeterCase
17-Peridot
(To:TomU)

Hi @TomU , 

I tried just now and the article is in a public state, available in English, Simplified Chinese and Japanese. It could have been that the publishing action took more time than expected. Could you hard-refresh and let us know if you see it now ? 

Many thanks, 

Peter.

TomU
23-Emerald IV
(To:PeterCase)

Hi @PeterCase,

 

It's still not available in English (as of 5 PM EST.)

 

TomU_0-1722978000487.png

 

RomainGarcia
15-Moonstone
(To:TomU)

Hi @TomU and @PeterCase ,

 

I fixed the article having an incorrect metadata within the English version. The article is now available for customers having an active maintenance.

 

Thanks a lot @TomU for pointing that to us!

 

Romain

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