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Article Numbers - Three Digits Longer???

TomU
23-Emerald IV

Article Numbers - Three Digits Longer???

Can someone explain what's going on with article numbers?  The URL makes it look like they've had three digits added to them, but the article number displayed on the page does not include these extra digits. Are the articles also going to be updated to include these extra digits?  I'm in the habit of using the URL to snag the article number, but now I'm hesitant to do that.  Just curious what the end goal here is.  Thanks.

 

TomU_0-1608315216904.png

1 ACCEPTED SOLUTION

Accepted Solutions
PeterCase
16-Pearl
(To:TomU)

Hi @TomU ,

All our articles have these leading zeros in the CRM tool we author in. See screenshot below:

PeterCase_0-1608547293480.png

For convenience, we trim those leading zeros whenever we refer to the URL and our web services take this into account.

The caveat here which is causing the issue with "Last Seen" is, we store recent visit information per article. CS306041 has 647 entries, and we always trim values for DocumentID to remove leading zeros. This means when we call the web service to find recent visits for CS000306041, no results will ever be returned, as they have been stored against CS306041.

 

The only remaining question is, which page or link was referring you to the article URL with the "untrimmed" number ? I'd like to be sure that we close that gap soonest.

Many thanks,

Peter.

 

View solution in original post

3 REPLIES 3
TomU
23-Emerald IV
(To:TomU)

I'm also noticing that the three digit version does not include the 'Last Seen' section.

(Tested in multiple browsers.)

 

TomU_0-1608316231842.png

 

TomU_1-1608316342069.png

 

PeterCase
16-Pearl
(To:TomU)

Hi @TomU ,

All our articles have these leading zeros in the CRM tool we author in. See screenshot below:

PeterCase_0-1608547293480.png

For convenience, we trim those leading zeros whenever we refer to the URL and our web services take this into account.

The caveat here which is causing the issue with "Last Seen" is, we store recent visit information per article. CS306041 has 647 entries, and we always trim values for DocumentID to remove leading zeros. This means when we call the web service to find recent visits for CS000306041, no results will ever be returned, as they have been stored against CS306041.

 

The only remaining question is, which page or link was referring you to the article URL with the "untrimmed" number ? I'd like to be sure that we close that gap soonest.

Many thanks,

Peter.

 

TomU
23-Emerald IV
(To:PeterCase)

@PeterCase,

I'm seeing it two places and both are related to interactions with tech support.  For some reason that is the link they are sending out.

 

1.)  Case communication on 8/27/2019 in C14759816.

TomU_1-1608559359268.png

 

2. Article feedback response on 12/17/2020.

TomU_2-1608559498857.png

 

Let me know if you need anything else.  Thanks.

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