As well as the exciting release of our first app on our new web platform (new Article Viewer) we've also made a series of updates aimed at "keeping the lights on" on the current platform. Below are some of the most visible.
"Primary Article" now shown on cases
Often, a support engineer will associate several articles to your case, each contributing to the resolution. This can be confusing when revisiting a case at a later point in time.
We ask engineers to mark the "pivotal" article, and so for convenience, are exposing this also to customers in the case viewer from today:
"Maintenance" message removed for customers in Asia (and any night owls in European and North American regions)
Customers who began a session on support.ptc.com before the daily authentication refresh would occasionally see a "Site Maintenance" message when navigating to a new page, and would be required to log in again. This also had an adverse effect on services such as the Performance Advisor. A new Authentication logic has now been implemented to work around this.
"Likes" count in Search Results aligned with "Votes" in Article Viewer
In the search "hover panel" article preview, we show the number of likes for the last 180 days (all language versions).
Previously, the total number of votes (yes and no) shown on an article was for the specific language version only. This meant that a Chinese language version of an article could have 10 votes but 50 likes (!)
The count is now expanded to all language versions, to provide a more consistent experience:
Other changes this release
As well as the above, we've made several changes to copy to reflect new tools and services:
- The Product Ideas page reflects the new submission process in the new PTC (Lithium) Community
- The ThingWorx Extensions link under the ThingWorx product tab points to the Marketplace (where all extensions can be found)
For a full set of release notes for the August 31st web release, see here. If you have any questions about the release, please let us know.
