Case Logger - Recommendations - Dead Links

[TomU]

The links in the articles recommended by the case logger are dead text.  None of them work.

[Heidi]

Hi @TomU, the links all have icons next to them which are clickable:

Can you try refreshing the page or checking with another browser (this screensgrab is from IE11)?

[TomU]

@Heidi,

Nope.  No icons and not clickable.  I've tried IE11, Edge, Chrome, and Firefox.  I even tried from another facility in Mexico.  No difference.  See attached video showing all four browsers.  It seems like there was a change to the CSS over the weekend.  I wonder if that broke something.

[Heidi]

Thank you for the video. We are looking into this.

[Heidi]

@TomU Can you confirm whether or not you are still seeing this behaviour? We are unable to reproduce the problem and haven't had any further reports of it. Thanks!

[TomU]

@Heidi, The problem still exists.  None of the links are clickable.  I just checked Edge, Chrome, and Firefox.  I'm more than willing to have a WebEx if it helps.

[Heidi]

@TomU I can share some good news - this issue has been fixed. The Email, Expand and Copy URL actions/links in the case logger are now working.

[TomU]

I can confirm, yes they are.  Thank you!