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Have not been able to access PTC Since Monday. (Posted Saturday)

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Have not been able to access PTC Since Monday. (Posted Saturday)

My account has been stricken with an error every time I try and log in. I get a page that says:

 

"An error has occurred.

An unexpected error has occurred. Usually it is a temporary glitch and can be fixed by waiting a few seconds and trying the request again. We are sorry for the inconvenience. The error has been logged and our team is working to get it resolved as soon as possible. To continue please use any of the links found at the top of this page."

 

The URL I use to log in is:https://precisionlms.ptc.com/app/home?1

 

but any google link to the ptc university has the same issue. Classmates have been able to get on fine but not me. I have tried different browsers and different computers with no luck. Ad blockers and add inns all off with still no luck too. I have been unable to do my classwork and am quickly falling behind.

 

The long error message can be viewed here: https://pastebin.com/cwVMc40V

6 REPLIES 6

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

Sory, PTC university, not PTC. I cannot reach the precision LMS site to do my work.

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

I got in from your link.

 

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

No matter what link or computer I use, I cannot get in.
Highlighted

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

Try the new link: https://enterprise.ptcu.com/

 

If it still fails, it might be something with your account. You will need to contact PTC to resolve that.

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

Any idea how? The student account I have does not have customer support
included and that link doesn't work either.

Re: Have not been able to access PTC Since Monday. (Posted Saturday)

Hi @-Thomas,

 

If the link https://enterprise.ptcu.com/ does not work for you, please try clearing your browser cache. The error you posted seems to be a temporary server error that should be resolved. Currently, PTC University Enterprise is up and running.

 

If you continue to have issues, please open a case with our support staff:

https://www.ptc.com/appserver/cs/ptcu/new_case.jsp

 

Thank you,

Ryan