How do I open a support case for Codebeamer?

[MB_10750009]

I have no path to do so.

[AshRam]

Hi @MB_10750009 ,

Thank you for your question. You may open a support case for Codebeamer using this link: Open a Support Case | PTC.

Best,

Ash

[MB_10750009]

The only option I have is for MathCAD.

[VladimirN]

"Contacting Technical Support": https://support.ptc.com/help/codebeamer/r2.1/en/#page/codebeamer/user_guide/about_the_userguide.html#

[PeterCase]

Hi @MB_10750009 , it looks like there was a last step needed to verify your PTC Web Account. Usually this is done by clicking the verify link in the email you receive after registering.

I've gone in and verified your account just now so you should be all set. 

For other Codebeamer customers looking for help with the transition to PTC's Online tools, PTC sent out a series of emails with the steps to follow starting in September. 

We won't have reached everyone we would have liked to with this communication, so I've attached a PDF copy to this thread for reference (please read from the bottom). 

See also this direct link to the FAQ  / step-by-step: www.ptc.com/support/go/Codebeamer-Integration-FAQ 

Thank you, 

Peter.