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How to get rid of notifications shown on support.ptc.com page

SOLVED

Re: How to get rid of notifications shown on support.ptc.com page

Hi Martin,

The mechanism to tailor the Alerts and Banners shown according to your interests is in the top level navigation under [YOUR_NAME] # My Web Account # Reinitialize product preferences.

Currently this isn't working as intended (we think root cause is same as the Dismiss issues), for example when I configure my preferences to Windchill, I still see the Creo Elements / Direct 20.1.3.0 Alert.

Once this is addressed, the Alerts and Banners will align to the product interests our users declare.

Thanks,

Peter.

Re: How to get rid of notifications shown on support.ptc.com page


@PeterCase wrote:

Hi Martin,

The mechanism to tailor the Alerts and Banners shown according to your interests is in the top level navigation under [YOUR_NAME] # My Web Account # Reinitialize product preferences.

Currently this isn't working as intended (we think root cause is same as the Dismiss issues), for example when I configure my preferences to Windchill, I still see the Creo Elements / Direct 20.1.3.0 Alert.

Once this is addressed, the Alerts and Banners will align to the product interests our users declare.

Thanks,

Peter.


Hi,

thanks for providing information.

1.]

Reinitialize product preferences does not enable to see and modify current user setting.

2.]

I would prefer to place alerts&banner configuration under [YOUR_NAME] # My Web Account # Manage Notifications


Martin Hanák

Re: How to get rid of notifications shown on support.ptc.com page

User cannot send empty settings, system requests to select at least one item.

reinitialize.png


Martin Hanák

Re: How to get rid of notifications shown on support.ptc.com page

Time 22-Nov-2019 6:45 CET (Prague)

Problem with permanent Alerts display has been solved.


Martin Hanák

View solution in original post

Re: How to get rid of notifications shown on support.ptc.com page

Thanks for confirming, Martin. The Systems team pushed a fix yesterday, which seems to have addressed the issues.

Re: How to get rid of notifications shown on support.ptc.com page

Does this fix also stop users from seeing alerts about things they're not interested, or is that still coming in the future?

Re: How to get rid of notifications shown on support.ptc.com page

@PeterCase,

I'm not seeing any change.  If I close all the alerts, navigate to some other page (inside PTC.com), and then return to the support page, all of the alerts are back again.

 

Just out of curiosity, is clearing these alerts something that is browser based or something that is user account based?  If I clear the alerts in one browser, should they continue to appear in another browser or on another computer, or should dismissing them take affect everywhere?

Re: How to get rid of notifications shown on support.ptc.com page

Actually, I just tried again in Firefox and that time it seems to have taken.  Getting rid of them in Chrome didn't seem to work, bet getting rid of them in Firefox removed them from all browsers.  (I guess that also answers my previous question.)  😉

Re: How to get rid of notifications shown on support.ptc.com page

Hi Tom,

The fix aligns Alerts to your product preferences, for example, if you select CAD software, and Creo Elements/Direct Modeling, you'd see the 20.1.3.0 release announcement and the US Thanksgiving alert (which is set up for all Products).  If you remove CAD / Creo Elements/Direct Modelling preference and add, say, IoT / ThingWorx, you'd just see the Thanksgiving alert, as here are no current ThingWorx alerts.

Peter.

Re: How to get rid of notifications shown on support.ptc.com page

@PeterCase, I just walked through this resetting process.  Some observations:

  1. It's annoying that there's no way to see your current selected preferences.
  2. I'm still seeing alerts for Creo Elements/Direct, even though I did not select that as one of the products I use.
  3. After going though the reset process and not selecting Axeda, existing alerts for Axeda immediately disappeared from the page.  (This is good!)
  4. I'm still not able to make the alerts go away.  Clicking the 'x' will make them disappear for a time, but reloading the page will make them come right back.  Logging out of ptc.com and then logging back in doesn't make any difference either.  I just tested this in Chrome and Firefox, and the behavior is the same.
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