cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - If community subscription notifications are filling up your inbox you can set up a daily digest and get all your notifications in a single email. X

Is PTC closed today???

TomU
23-Emerald IV

Is PTC closed today???

Just opened a case and received this:

TomU_0-1579638272289.png

 

It's 3:30 in the afternoon and not a holiday (as far as I know.)  Is this a bug or is PTC actually closed today?

1 REPLY 1
PeterCase
17-Peridot
(To:TomU)

Hi Tom,

Sorry to see you've encountered this issue during regular business hours. Our teams were available at that time and I saw that they did pick the case up and got in touch with you that day.

Our internal debugging revealed the root cause: an empty callcenter value at the time you logged the case:

 

PeterCase_0-1580132727727.png

 

We're checking the mappings which determine this value (there are many), and will address the issue at source. I'll respond again to confirm, once complete.

Thanks,

Peter.

Announcements

Top Tags