Knowledge Base Search Issues

[TomU]

I'm trying to troubleshoot some issues today and it seems like most of the support articles are missing from the KB search results.  I suspect maybe a search index issue, but not sure.  I just know it's making it really hard to find solutions.  I'm resorting to other search engines, but even those seem to be finding only a subset of what used to be there.

Simple example.  This should return dozens, if not hundreds of support articles:

[DomenicLaritz]

I can confirm the problem described by @TomU! As of today, the KB articles are missing from the search results. ☹️

[PeterCase · Accepted solution]

Hi @TomU and @DomenicLaritz , 

We identified root cause and addressed this now. It was indeed an issue with our connection to the CRM which impacted the knowledge base articles. 

Thanks for highlighting this, 

Peter. 

[TomU]

Thanks!