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Link to this page removed from the landing page after logging in

SOLVED
Marble

Link to this page removed from the landing page after logging in

I'm sure there was a link (one of three) at the bottom right-hand side of the landing page. 

 

Can we have it back please!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Link to this page removed from the landing page after logging in

@dsoames thank you for bringing this to our attention. Our web team have corrected this and the link is now back:

 

link.png

6 REPLIES 6

Re: Link to this page removed from the landing page after logging in

Hi, I am not sure what you are referring, but eSupport Help Discussions can ALWAYS be accessed by the drop-down menu (4th option down).

 

 

 

 

 

.communityinformationcenter.jpg

 

You can also "Bookmark" content that interests you for access.

 

Bookmark is found under the options menu.

Re: Link to this page removed from the landing page after logging in

Hi Jamie

 

That would be the link that is no longer there! I'm 95% sure that there used to be three links at the bottom RHS. There are now only two - "View Request History" and "Open A Support Case". When they started doing the update for "My Recommendations"  (which has just appeared, but they started doing the change last week) they removed it. Please get it put back.

 

There is enough obscure links on the PTC Web pages that removing a clear link is a real annoyance.

And yes I do know how to bookmark things - having got rather a lot, I'd rather not have to add extra ones. 

Re: Link to this page removed from the landing page after logging in

@Jaime_Lee,

The question is about the eSupport portal, not the PTC Community.

The user is requesting a link be re-added here:

eSupport Links.PNG

Re: Link to this page removed from the landing page after logging in

Yes that is correct, sorry if I confused things -

 

I'm not asking for something new, I'm just asking for the link to be put back as it was last week!

Re: Link to this page removed from the landing page after logging in

@dsoames thank you for bringing this to our attention. Our web team have corrected this and the link is now back:

 

link.png

Re: Link to this page removed from the landing page after logging in

They have indeed put back the "ACCESS THE PTC COMMUNITY" link

 

Thank you