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My account has a problem

ZC_8293506
10-Marble
10-Marble
‎Aug 26, 2020 08:28 PM
‎Aug 26, 2020 08:28 PM

My account has a problem

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.
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2 REPLIES 2
VladimirN
24-Ruby III
24-Ruby III
(To:ZC_8293506)
‎Aug 27, 2020 02:56 AM
‎Aug 27, 2020 02:56 AM

"Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm

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PeterCase
17-Peridot
17-Peridot
(To:ZC_8293506)
‎Aug 27, 2020 02:20 PM
‎Aug 27, 2020 02:20 PM

Hi @ZC_8293506 ,

Checking your User Account information, you don't currently have the "Log Cases" access. Your Online Supervisor should be able to add the necessary privilege.

Best regards,

Peter.

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