Community Tip - Visit the PTCooler (the community lounge) to get to know your fellow community members and check out some of Dale's Friday Humor posts! X
"Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm
Hi @ZC_8293506 ,
Checking your User Account information, you don't currently have the "Log Cases" access. Your Online Supervisor should be able to add the necessary privilege.
Best regards,
Peter.