cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

No reply or receipt from support case?

Visitor

No reply or receipt from support case?

Hi Everybody,

It seems that I don't get a receipt when I create a new support case. Nor do I get any replies from support people (opened a case last week). Further, when I look in my case tracker I have 0  opened (not 'open' but 'opened') cases last half year. However, I have an old case receipt where I can look-up the number (Cxxxxxx) and view this particular case. This case is still not half year old and believe it should appear in my half year history tracker.

Any idea what could have happened? Thanks!
BR Peter

(I'm writing the Community since I find no other options to contact eSupport - if you know how please inform me)

3 REPLIES 3
Highlighted

Re: No reply or receipt from support case?

Re: No reply or receipt from support case?

This is always so hard to find on PTC's support page.

Re: No reply or receipt from support case?

A thousand times, yes!!!  Why can't ALL feedback just go through the normal case logger.  So frustrating.

Announcements
Register Now!