PTC Case management : Access denied, insufficient privilegies

[hakan]

Hi,

I work at Novotek and we are distributors for Kepware in Scandinavia.

I have created a case on Kepware:s website and I received a PTC case number:

C14742426. 

I try to manage this case in the PTC-Portal but I get an error message:

Access Denied : Insufficient priviligies.

I have created a PTC account with the Customer number, Security-ID, and SCN  for Novotek.

Best regards

Håkan

[Heidi]

Hello @hakan please can you submit your contact details and description of the problem using the Web Account Case Logger so the appropriate team can look into your access permissions : https://support.ptc.com/support/feedback/web-account.htm