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PTC Case management : Access denied, insufficient privilegies

Level 2

PTC Case management : Access denied, insufficient privilegies

Hi,

 

I work at Novotek and we are distributors for Kepware in Scandinavia.

I have created a case on Kepware:s website and I received a PTC case number:

C14742426. 

 

I try to manage this case in the PTC-Portal but I get an error message:

 

Access Denied : Insufficient priviligies.

 

I have created a PTC account with the Customer number, Security-ID, and SCN  for Novotek.

 

Best regards

Håkan

 

 

1 REPLY 1

Re: PTC Case management : Access denied, insufficient privilegies

Hello @hakan please can you submit your contact details and description of the problem using the Web Account Case Logger so the appropriate team can look into your access permissions : https://support.ptc.com/support/feedback/web-account.htm