Community Tip - Stay updated on what is happening on the PTC Community by subscribing to PTC Community Announcements. X
Am I the only one unable to access PTC support site?
I can't read any article (see below error).
Description: An unhandled exception occurred.
Exception Details: System.ArgumentException: Invalid JSON primitive: An.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. |
Stack Trace:
[ArgumentException: Invalid JSON primitive: An.] System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializePrimitiveObject() +707 System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializeInternal(Int32 depth) +333 System.Web.Script.Serialization.JavaScriptObjectDeserializer.BasicDeserialize(String input, Int32 depthLimit, JavaScriptSerializer serializer) +110 System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(JavaScriptSerializer serializer, String input, Type type, Int32 depthLimit) +46 System.Web.Helpers.Json.Decode(String value) +59 PTC.Web.Models.Support.Apps.SupportCommon.GetLangFilterJsonData(String message, String messageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:159 PTC.Web.Models.Support.Apps.SupportCommon.GetFilteredMessageData(String message, String[] messageIds, String MessageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:139 PTC.Web.Controllers.Support.Apps.ArticleViewerController.LoadArticleDetail() in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Controllers\Support\Apps\ArticleViewerController.cs:73 lambda_method(Closure , ControllerBase , Object[] ) +87 System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +229 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +35 System.Web.Mvc.<>c__DisplayClass15.<InvokeActionMethodWithFilters>b__12() +80 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453 System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +533 |
I'm still having trouble today.
It seems to be getting worse...
At the moment everything is ok for me.
Down again right now, and no communication from PTC
Can't open any CS