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Community Tip - Visit the PTCooler (the community lounge) to get to know your fellow community members and check out some of Dale's Friday Humor posts! X

PTC support site down again?

Marco_Tosin
21-Topaz I

PTC support site down again?

Am I the only one unable to access PTC support site?

 

I can't read any article (see below error).

 

Server Error in '/' Application.


Invalid JSON primitive: An.

Description: An unhandled exception occurred. 

Exception Details: System.ArgumentException: Invalid JSON primitive: An.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace: 

[ArgumentException: Invalid JSON primitive: An.]
   System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializePrimitiveObject() +707
   System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializeInternal(Int32 depth) +333
   System.Web.Script.Serialization.JavaScriptObjectDeserializer.BasicDeserialize(String input, Int32 depthLimit, JavaScriptSerializer serializer) +110
   System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(JavaScriptSerializer serializer, String input, Type type, Int32 depthLimit) +46
   System.Web.Helpers.Json.Decode(String value) +59
   PTC.Web.Models.Support.Apps.SupportCommon.GetLangFilterJsonData(String message, String messageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:159
   PTC.Web.Models.Support.Apps.SupportCommon.GetFilteredMessageData(String message, String[] messageIds, String MessageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:139
   PTC.Web.Controllers.Support.Apps.ArticleViewerController.LoadArticleDetail() in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Controllers\Support\Apps\ArticleViewerController.cs:73
   lambda_method(Closure , ControllerBase , Object[] ) +87
   System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +229
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +35
   System.Web.Mvc.<>c__DisplayClass15.<InvokeActionMethodWithFilters>b__12() +80
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
   System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +533

 

Marco
5 REPLIES 5

Now article are again readable.
Marco
TomU
23-Emerald IV
(To:Marco_Tosin)

I'm still having trouble today.

 

Application Error.PNG

TomU
23-Emerald IV
(To:Marco_Tosin)

It seems to be getting worse...

HTTP Error.PNG

Marco_Tosin
21-Topaz I
(To:TomU)

At the moment everything is ok for me.

Marco

Down again right now, and no communication from PTC

 

Can't open any CS

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