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Please DO NOT post product specific questions on board.

Community Manager

Please DO NOT post product specific questions on board.

Please only post questions related to the tech support site (support.ptc.com) on this board.  Product related questions belong on the appropriate product board.

19 REPLIES 19

Re: Please DO NOT post product specific questions on board.

Thanks I realize that...but PTC doesn't exactly make it a simple process to submit these questions. Not very user friendly.

Re: Please DO NOT post product specific questions on board.

Tough to navigate this is. 

Re: Please DO NOT post product specific questions on board.

It is not hard to select the product that you need to ask the question about. Try a little navigating before dumping a question in the Community support pages.

 

Top of the screen is a MENU button that allows you to choose your product.

Re: Please DO NOT post product specific questions on board.

OK,  point me to Kepware

Re: Please DO NOT post product specific questions on board.

Yes, Kepware needs added to the IoT menu structure.

 

Jaime????

Re: Please DO NOT post product specific questions on board.

Oh wait... so it's not easy to find??

 

Re: Please DO NOT post product specific questions on board.

You guys are so cute. How long you been married?

Re: Please DO NOT post product specific questions on board.

Really?  Is this the level of user support that I can expect from PTC?  Condescending juveniles?

Re: Please DO NOT post product specific questions on board.

None of the people who replied to your post work for PTC.  In fact, most of the people on this community are not with PTC, they are simply end users like yourself.  If you want "official" PTC support you will need to go to https://www.ptc.com/en/support/.

Re: Please DO NOT post product specific questions on board.

Thanks for the only helpful response Tom.  It's maddening that Kepware page sends me here for user to user support only to find there is no section for them. I was looking forward to a forum for Kepware

 

But when I do look around without success and I am correct in my initial post , the two people that do respond are immediately childish pricks... I have to assume that this is what the culture will be here . Or at least that it is tolerated, or worse, ignored by PTC. 

Re: Please DO NOT post product specific questions on board.

Lol to be fair, you started it The irony of it, so funny.




Re: Please DO NOT post product specific questions on board.

By saying it was difficult to navigate?  

Re: Please DO NOT post product specific questions on board.

I'm not familiar with Kepware but it looks like it's primarily being discussed under the ThingWorx Developers and Manufacturing Apps areas.  (Both of these are under the IoT category.)

Re: Please DO NOT post product specific questions on board.

Thanks Tom

FWIW, I did search and I should have taken the advice it gave.

telling.jpg

Re: Please DO NOT post product specific questions on board.

Hello,

 

Excuse me but I'm completely new here. I work at the University and I started drawing with Creo Parametric. But I got some issues. Where exactly can I put my question please?

 

Kind Regards,

JB50

 

Re: Please DO NOT post product specific questions on board.

Look at the top of the eSupport web page. There are headings for each major PTC product, use the appropriate one.

Re: Please DO NOT post product specific questions on board.

Re: Please DO NOT post product specific questions on board.

And how would I post the basic questions for Mathcad.  Prime6.0.0.0.0.0. is quite buggy.

Re: Please DO NOT post product specific questions on board.

Mathcad questions can be posted here:  https://community.ptc.com/t5/PTC-Mathcad/bd-p/PTCMathcad

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