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Regarding thingworx analytical server installation

NG_10293389
5-Regular Member

Regarding thingworx analytical server installation

While downloading Thingworx Analytical server installation it shows access denied

ACCEPTED SOLUTION

Accepted Solutions

Hi @NG_10293389 ,

Did you try emptying your browser cache and deleting cookies, then re-authenticating ? Also, trying different browsers may work.

As a PTC employee I'm able to see and download TWX Analytics Server 9.3.1 from here when I override with your customer number.

If still unsuccessful, please open a case using the My PTC Assistant (Website # Software Downloads) for this.  Our support team should be able to help further.

Best regards,

Peter.

 

View solution in original post

1 REPLY 1

Hi @NG_10293389 ,

Did you try emptying your browser cache and deleting cookies, then re-authenticating ? Also, trying different browsers may work.

As a PTC employee I'm able to see and download TWX Analytics Server 9.3.1 from here when I override with your customer number.

If still unsuccessful, please open a case using the My PTC Assistant (Website # Software Downloads) for this.  Our support team should be able to help further.

Best regards,

Peter.

 

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