Script Error from PTC's Start Page

[STEVEG]

Last week my users starting getting this script error when they start Creo.  Is that something PTC needs to fix?  I know I can add the config option web_browser_homepage or js_error_policy but I don't think that should be the solution.  Isn't this something on PTC's site?

[dburger]

We started getting the same error messages.  We have no idea.  We assume this is a PTC issue or some kind of Windows update problem.  I wish PTC would respond.

[Dale_Rosema]

Out yesterday. Logged in today and got the same message.

[STEVEG]

Ok PTC.  Any comment?

[dburger]

I put in a case log. PTC support gave me a CS# to look at. What a joke. This CSArticle - CS67489 is from 2012. I am using IE 11. This has nothing to do with the current errors.

[dburger]

Just add the following to your config.pro. I am using IE 11. The js errors don't show anymore...good or bad. Set config.pro option js_error_policy to suppress_continue

[STEVEG]

I mentioned in my original post that I believe that should not be the fix.  Why did their site cause this issue?  The fix should be on PTC's site.

[STEVEG]

As far as I remember "web site" is not one of the options in the drop-down menu to notify them of a problem like that.  This was the only place I could think of.

[STEVEG]

Why did this get moved to the Assembly area?  This has to do with eSupport Help webpage on PTC's site.  Something changed on the site to make that dialog display.

[rreifsnyder]

We have had these for years. It appears to be something with the registry settings tied to the browser as tied to xtop.exe.

Internet Explorer 11.0 clients: Add the following registry keys with values of 11000 (decimal) or 2af8 (hex) via regedit or other method

​Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]
"xtop.exe"=dword:00002af8
"ptc_ie_server.exe"=dword:00002af8
"creoagent.exe"=dword:00002af8
"uwgm_client.exe"=dword:00002af8
"genlwsc.exe"=dword:00002af8

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]
"xtop.exe"=dword:00002af8
"ptc_ie_server.exe"=dword:00002af8
"creoagent.exe"=dword:00002af8
"uwgm_client.exe"=dword:00002af8
"genlwsc.exe"=dword:00002af8

Article - CS23522