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Site for software license reconfiguration broken

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Site for software license reconfiguration broken

The site in question is this one:

https://support.ptc.com/appserver/lm/rsl/reconfig.jsp

 

One of our customers got a new laptop and wants to use his MathCAD 15 license on it. Unfortunately the site we are apparently supposed to use to transfer the license is broken. When trying to move a license from one machine to another it just says "An Error has occured" on the second step.

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Re: Site for software license reconfiguration broken

4 REPLIES 4

Re: Site for software license reconfiguration broken

@ZARM_IT Please visit this page for all your licensing needs: https://support.ptc.com/apps/licensePortal/auth/ssl/index and to move licenses, please use this tool: https://support.ptc.com/apps/licensePortal/auth/ssl/advsearch 

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Re: Site for software license reconfiguration broken

I did not find anything regarding moving licenses on that site, unfortunately. As for the second link you provided, it gives me a 404 error when I click it:

 

Screenshot_20190909_113301.png

Re: Site for software license reconfiguration broken

Re: Site for software license reconfiguration broken

This one works, thank you.