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Site for software license reconfiguration broken

ZARM_IT
4-Participant

Site for software license reconfiguration broken

The site in question is this one:

https://support.ptc.com/appserver/lm/rsl/reconfig.jsp

 

One of our customers got a new laptop and wants to use his MathCAD 15 license on it. Unfortunately the site we are apparently supposed to use to transfer the license is broken. When trying to move a license from one machine to another it just says "An Error has occured" on the second step.

1 ACCEPTED SOLUTION

Accepted Solutions
Heidi
Emeritus
(To:ZARM_IT)
4 REPLIES 4
Heidi
Emeritus
(To:ZARM_IT)

@ZARM_IT Please visit this page for all your licensing needs: https://support.ptc.com/apps/licensePortal/auth/ssl/index and to move licenses, please use this tool: https://support.ptc.com/apps/licensePortal/auth/ssl/advsearch 

ZARM_IT
4-Participant
(To:Heidi)

I did not find anything regarding moving licenses on that site, unfortunately. As for the second link you provided, it gives me a 404 error when I click it:

 

Screenshot_20190909_113301.png

Heidi
Emeritus
(To:ZARM_IT)

ZARM_IT
4-Participant
(To:Heidi)

This one works, thank you.

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