Something Went Wrong

[mduffy-2]

I'm trying to get to the 11.1 documentation. whenever I try to enter a query in the search, I get a "Something went wrong" error. 

[Heidi]

@mduffy-2 Our IT team is aware of this issue and they are actively working on getting the service back up and running as soon as possible.

[Heidi]

@mduffy-2 the search is now working again.

[mdigman]

Hi Heidi,

It appears that it is down again, as I getting the same issue right now.

Thanks,

Micah

[Heidi]

@mdigman I just verified and it's working ok for me. Can you check if a forced refresh of the page (Ctrl+F5) works?

[mdigman]

Nope - still getting the same issue. Tried two different browsers as well, to make sure that isn't the problem, and from a third browser on a remote server that I have open. I think PTC has had this issue before; there are multiple web servers for load balancing, and not all of them have issues. I see that there is now a message on the eSupport page saying that there are intermittent issues.



Thanks,

Micah

[ssaul]

Same problem here. No search possible.

Any help is appreciated.

[ssaul]

Support changed my permissions so chrome works again.

Firefox works after disabling the "ublock origin" extension for the PTC site.

Maybe it might be of interest for someone else.