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Something Went Wrong

Regular Member

Something Went Wrong

I'm trying to get to the 11.1 documentation. whenever I try to enter a query in the search, I get a "Something went wrong" error. 

 

7 REPLIES 7

Re: Something Went Wrong

@mduffy-2 Our IT team is aware of this issue and they are actively working on getting the service back up and running as soon as possible.

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Re: Something Went Wrong

@mduffy-2 the search is now working again.

Re: Something Went Wrong

Hi Heidi,

 

It appears that it is down again, as I getting the same issue right now.

 

Thanks,

Micah

Re: Something Went Wrong

@mdigman I just verified and it's working ok for me. Can you check if a forced refresh of the page (Ctrl+F5) works?

Re: Something Went Wrong

Nope - still getting the same issue. Tried two different browsers as well, to make sure that isn't the problem, and from a third browser on a remote server that I have open. I think PTC has had this issue before; there are multiple web servers for load balancing, and not all of them have issues. I see that there is now a message on the eSupport page saying that there are intermittent issues.



Thanks,

Micah


Re: Something Went Wrong

Same problem here. No search possible.

Any help is appreciated.

Re: Something Went Wrong

Support changed my permissions so chrome works again.

 

Firefox works after disabling the "ublock origin" extension for the PTC site.

 

Maybe it might be of interest for someone else.