cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - You can change your system assigned username to something more personal in your community settings. X

Something Went Wrong

mduffy-2
11-Garnet

Something Went Wrong

I'm trying to get to the 11.1 documentation. whenever I try to enter a query in the search, I get a "Something went wrong" error. 

 

7 REPLIES 7
Heidi
Emeritus
(To:mduffy-2)

@mduffy-2 Our IT team is aware of this issue and they are actively working on getting the service back up and running as soon as possible.

Heidi
Emeritus
(To:Heidi)

@mduffy-2 the search is now working again.

mdigman
10-Marble
(To:Heidi)

Hi Heidi,

 

It appears that it is down again, as I getting the same issue right now.

 

Thanks,

Micah

Heidi
Emeritus
(To:mdigman)

@mdigman I just verified and it's working ok for me. Can you check if a forced refresh of the page (Ctrl+F5) works?

mdigman
10-Marble
(To:Heidi)

Nope - still getting the same issue. Tried two different browsers as well, to make sure that isn't the problem, and from a third browser on a remote server that I have open. I think PTC has had this issue before; there are multiple web servers for load balancing, and not all of them have issues. I see that there is now a message on the eSupport page saying that there are intermittent issues.



Thanks,

Micah


ssaul
15-Moonstone
(To:mdigman)

Same problem here. No search possible.

Any help is appreciated.

ssaul
15-Moonstone
(To:ssaul)

Support changed my permissions so chrome works again.

 

Firefox works after disabling the "ublock origin" extension for the PTC site.

 

Maybe it might be of interest for someone else.

Announcements

Top Tags