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Technical Support eNews & Alerts Emails

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Aquamarine

Technical Support eNews & Alerts Emails

Has anyone else noticed that there hasn't been much content in the support update email that last few days?

11 REPLIES 11

Re: Technical Support eNews & Alerts Emails

Hi Brian,

Yes, I also noticed that in the last email.

Re: Technical Support eNews & Alerts Emails

Hi,

on 16-September-2016 I reported this problem to PTC Support. They are investigating it...

MH


Martin Hanák

Re: Technical Support eNews & Alerts Emails

Hi,

starting from 19-September-2016 the problem has been resolved. Funny thing is that PTC is sending me email twice, now .

MH


Martin Hanák

Re: Technical Support eNews & Alerts Emails

Me too.

Two identical email since yesterday.

Marco

Re: Technical Support eNews & Alerts Emails

Yes I noticed that and also 2 same emails were delivered.

Re: Technical Support eNews & Alerts Emails

I had two today and yesterday as well.  Today the emails were slightly different.  One email had a logged case and one email didn't.  The funny thing is I didn't see anything on a case that should have been updated yesterday.

Re: Technical Support eNews & Alerts Emails

Brian -

What are your thoughts of the discussions / cadence of information here PTC eSupport Help

Thank you,

Toby

Re: Technical Support eNews & Alerts Emails

Toby-

Before starting this discussion I looked for the support page but couldn't find it.  Can you move this discussion there?

Thanks,

Brian

Re: Technical Support eNews & Alerts Emails

Will do