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Thingworx 9.0 Installation Guide in English - broken link

SOLVED
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Regular Member

Thingworx 9.0 Installation Guide in English - broken link

English Installation Guide guide for Thingworx 9.0 link in Reference Documents search is broken.

Message:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

 

Link:

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_... 

 

Other languages seems ok.

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Thingworx 9.0 Installation Guide in English - broken link

Hi @reengle & @TomazJeras.

 

After testing several times, I was finally able to recreate the issue.  It seems to be a sporadic problem.

 

I am following up to engage the right team for resolution.

 

Regards.

 

--Sharon

View solution in original post

7 REPLIES 7
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Re: Thingworx 9.0 Installation Guide in English - broken link

Hi @TomazJeras.

 

I'm not seeing an issue.  Can you try clearing your browser cache or trying in a different browser to see if you still have an issue?

 

Regards.

 

--Sharon

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Re: Thingworx 9.0 Installation Guide in English - broken link

I am having the same problem.  I have tried Chrome, Firefox, Edge, and Safari.

 

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_...

 

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Re: Thingworx 9.0 Installation Guide in English - broken link

Hi @reengle @TomazJeras.

 

Since it was working when I tested, can you please provide some screenshots to walk me through what you are doing?  Perhaps I did not fully understand the issue.

 

Regards.

 

--Sharon

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Re: Thingworx 9.0 Installation Guide in English - broken link

https://www.ptc.com/en/support

reengle_0-1602256183763.png

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https://www.ptc.com/en/support/refdoc

reengle_1-1602256210624.png

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https://support.ptc.com/search/Pages/results.aspx

reengle_2-1602256237280.png

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https://www.ptc.com/en/support/refdoc/ThingWorx_Platform/9.0/Installing_ThingWorx_9_for_Windows

reengle_3-1602256260452.png

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https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_...

reengle_4-1602256283088.png

 

 

Highlighted

Re: Thingworx 9.0 Installation Guide in English - broken link

Hi @reengle & @TomazJeras.

 

After testing several times, I was finally able to recreate the issue.  It seems to be a sporadic problem.

 

I am following up to engage the right team for resolution.

 

Regards.

 

--Sharon

View solution in original post

Highlighted

Re: Thingworx 9.0 Installation Guide in English - broken link

Thanks to @reengle for issue clarification.

I was unable to participate in discussion more.

Regards.

Highlighted

Re: Thingworx 9.0 Installation Guide in English - broken link

Hi @reengle & @TomazJeras.

 

I have been advised that the issue is resolved.  Please let me know if you continue to experience problems.

 

Regards.

 

--Sharon

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