Thingworx 9.0 Installation Guide in English - broken link

[TomazJeras]

English Installation Guide guide for Thingworx 9.0 link in Reference Documents search is broken.

Message:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Link:

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en 

Other languages seems ok.

[slangley]

Hi @TomazJeras.

I'm not seeing an issue.  Can you try clearing your browser cache or trying in a different browser to see if you still have an issue?

Regards.

--Sharon

[reengle]

I am having the same problem.  I have tried Chrome, Firefox, Edge, and Safari.

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en

[slangley]

Hi @reengle @TomazJeras.

Since it was working when I tested, can you please provide some screenshots to walk me through what you are doing?  Perhaps I did not fully understand the issue.

Regards.

--Sharon

[reengle]

https://www.ptc.com/en/support

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https://www.ptc.com/en/support/refdoc

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https://support.ptc.com/search/Pages/results.aspx

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https://www.ptc.com/en/support/refdoc/ThingWorx_Platform/9.0/Installing_ThingWorx_9_for_Windows

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https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en

[slangley · Accepted solution]

Hi @reengle & @TomazJeras.

After testing several times, I was finally able to recreate the issue.  It seems to be a sporadic problem.

I am following up to engage the right team for resolution.

Regards.

--Sharon

[TomazJeras]

Thanks to @reengle for issue clarification.

I was unable to participate in discussion more.

Regards.

[slangley]

Hi @reengle & @TomazJeras.

I have been advised that the issue is resolved.  Please let me know if you continue to experience problems.

Regards.

--Sharon