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Unable to open support ticket

DanielMacgregor
3-Visitor

Unable to open support ticket

Hello,

 

When trying to open a support ticket from the support page I get an "Access denied - insufficient privileges" message. From what I understand my account should have the ability to open tickets - do you know how I would go about resolving this?

 

Regards,

Daniel

1 REPLY 1

 Hi,

 

Try to use - "Web Account Case Logger" form, here: https://support.ptc.com/support/feedback/web-account.htm

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