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We have heard you: Recent improvements from the Renewals team

BettinaGiemsa
17-Peridot

We have heard you: Recent improvements from the Renewals team

Updated Renewals NotificationsUpdated Renewals NotificationsWe have received continued feedback from our partners and customers through the Renewals Survey and our quarterly PTC Customer Survey, that you haven’t been happy with our automatic renewal notifications.

 

The notifications we are sending at 90 resp. 60 days prior to each renewal have been widely perceived as not very helpful or even confusing.

 

As a result of your open feedback, we have taken a holistic view of the renewal notifications approach, we are now happy to inform you of a few improvements. 

 

DIRECT PTC CUSTOMERS

  • We are now providing direct PTC customers with key information to verify and to generate a PO (Ship to, bill to, Payment Terms, ACV….)
  • Overall, the contact information has been placed much more prominent in key sections of the email so it’s much easier to reach out to the right contact for assistance.

 

CUSTOMERS WORKING WITH A PTC PARTNER

  • If you are working with a PTC partner, you will still be receiving notifications of your upcoming renewal from PTC.
  • Details of your renewal will continue to come from your PTC Partner.
  • At PTC, we are just giving you a heads up on timing and confirm your Partner Renewal rep in that email.
  • Now, notifications will dynamically pull in the partner’s Renewal Sales Reps contact information (name, phone and email), driving a better and easier experience for you.

 

 

If you have any questions on the notifications process in general, don’t hesitate to reach out to your Renewal Advisor. If you don’t know who your correct rep is, just use this form and we will get back to you! Of course, we look forward to taking any additional feedback from you at any time to drive further improvements!

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