access to the PTC Licensing Tools is denied

[Ryuichi]

Hello.

Could you tell me why My access is denied?

My access to the PTC Licensing Tools(https://support.ptc.com/apps/licensePortal/auth/ssl/index) is denied.
The upgrade of my account appears to be successful.
Can you investigate why access is denied?

I need to move the HOST ID of the license.
Thank you.

Kind regards,
Ryuichi Ito
ri@shimadzu.co.jp

[BenLoosli · Accepted solution]

No one in the community can help with access to PTC's licensing website.

You need to contact PTC for that help.

[Ryuichi]

Hi,BenLoosli

Thank you for your reply.
I thought that this community was also seen by a PTC representative...I will try to contact PTC directly.
Thank you!

Ryuichi Ito

[BenLoosli]

Some PTC groups/people do watch the community, but the license group is not one of them.

[Ryuichi]

Thank you,BenLoosli

My problem was solved successfully.

[Dale_Rosema]

Please post how it was solved, and mark that as the correct answer. Thanks.

[Ryuichi]

Hi,Dale_Rosema

>Please post how it was solved, and mark that as the correct answer.

I asked customer support for the same content I posted here.

(https://www.ptc.com/en/support/csguide/Contact/Contact_by_Web)

Then, customer support responded that they had granted license management rights to my account.

There was no explanation in particular, but my account settings may have been funny.

Thanks.