There seems to be a problem searching the support knowledge base with words in all CAPS, even if the...
Just opened a case and received this: It's 3:30 in the afternoon and not a holiday (as far as I know...
2 Replies 494 Views
I have upgraded to PTC partner account . When I am trying to download any software I am getting erro...
Hi Everybody, It seems that I don't get a receipt when I create a new support case. Nor do I get any...
Is it possible to embed our PTC eSupport Case Tracker page into a SharePoint site that I have. Is th...
9 Replies 4007 Views
Hi, For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to...
1 Reply 543 Views
Hi there, I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gol...
21 Replies 2181 Views
On the top of support.ptc.com some notifications are display - see below. A few weeks ago it was eno...
Our below customer is facing issues in re-configuring there Creo license as they do not have access ...
Hello, When trying to move a license from MAC address (A) to MAC address (B), the request is correct...
I would like to restrict merging (from branch to mainline) to a group or list of users. How do I do ...
Hello I was trying to get support to re-install the stand alone license since do not allow me the co...
The site in question is this one: https://support.ptc.com/appserver/lm/rsl/reconfig.jsp One of our c...
Hello, I ·am in need of a German speaker that can deliver classroom / WebEx training to a group of e...
Has the license expired? Can we get temp keys until we get the PO raised and signed? What's the impa...
One of the nice features of Windchill is that you can get to the information different ways. If I kn...
Has anyone else noticed that their daily support subscription emails from PTC have stopped? I haven'...
Is anyone else having trouble accessing the PTC support site? Am I the only one getting this:
It appears when you click the browse documentation page the first option is for the product which ha...
Hi, When accessing https://www.ptc.com/en/support/refdoc the Product is now a textbox, and whatever ...
by vrajapatruni on 08-01-2019 09:53 AM
0 Replies 620 Views
Even if we enter a product and click on search, documents or results are not being returned.
There seems to be a problem with the case lookup tool under the 'My Active Request' section of the s...
Is anyone else having trouble getting to their own PTC cases?
Last week my users starting getting this script error when they start Creo. Is that something PTC ne...
3 Replies 1140 Views
Outage? Maintenance? I tried two browsers and cleared my browser history.
31 Replies 6726 Views
Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. T...
When I am not logged in and view an article, there is the "Please Log In to view the full article" l...
Is there any way to get notified any time someone from tech support adds a comment to a case? I auto...
3 Replies 1771 Views
The newly introduced question "Do you want to open a case with PTC Cloud Services?" when opening a n...
Hi everyone, I would like open a case, but always I recieved the same answer. "Authentication Failed...