There seems to be a problem with the case lookup tool under the 'My Active Request' section of the s...
Is anyone else having trouble getting to their own PTC cases?
Last week my users starting getting this script error when they start Creo. Is that something PTC ne...
3 Replies 1457 Views
Outage? Maintenance? I tried two browsers and cleared my browser history.
31 Replies 8480 Views
Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. T...
When I am not logged in and view an article, there is the "Please Log In to view the full article" l...
Is there any way to get notified any time someone from tech support adds a comment to a case? I auto...
3 Replies 1918 Views
The newly introduced question "Do you want to open a case with PTC Cloud Services?" when opening a n...
Hi everyone, I would like open a case, but always I recieved the same answer. "Authentication Failed...
I'm trying to get to the 11.1 documentation. whenever I try to enter a query in the search, I get a ...
Not sure where to post this, but I received this mail recently. It doesn't contain any reference to ...
@Heidi,the support site appears to be down.
5 Replies 2835 Views
SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.
Dear PTC Community, I get a problem about supervisor/administrator rights. The last administrator do...
1 Reply 1127 Views
Knowledge Base Search is not working properly from any of the browsers. I get following error. "The ...
Hello. Could you tell me why My access is denied? My access to the PTC Licensing Tools(https://suppo...
A while back I bought a mathcad 15 license from a small uk engineering company who were moving locat...
6 Replies 3667 Views
My account has been stricken with an error every time I try and log in. I get a page that says: "An ...
1 Reply 1287 Views
For me all eSupport search result links referring to Windchill 11.0 / Help Center are malformed, e.g...
HI, could you please tell me why the CDR is not work already 2 days. The website is normaly work, bu...
10 Replies 6663 Views
Many Broken Links on this page: http://support.ptc.com/support/ts/qandc.htm
Attempting to download software for my order, but I'm getting this message
Having logged on, the normal "landing" page doesn't come up. This also appears when I hit the PTC "H...
Looking at CS219642 I get three related items, e.g. " Re: Read Xml in ThingWorx" with link https://s...
1 Reply 1633 Views
Hi, I work at Novotek and we are distributors for Kepware in Scandinavia. I have created a case on K...
Why am I not allowed to create cases for the eSupport Tools? I'm having an issue with the case logge...
Hi all, I am working in creo now, I want to become a PTC Authorised Creo Trainer/mentor, Please help...
What is the purpose of Contacts, beyond adding them to hardware entries?
I have created a organization form and able to authenticate and navigate to the home screen but is t...
I queried for CS179258. Search normally finds it and preview is shown. But if I open link, article i...